Property & Housing Collections Done Right

We don’t do heavy-handed tactics.

We don’t rush to court.

We don’t treat people like numbers.

Instead, we use secure, FCA-compliant technology to encourage positive engagement and resolve arrears through clear, ethical communication.

Our housing recovery service includes:

✅ 24/7 self-service portals

✅ Empathy-first contact strategies

✅ Affordability-based payment plans

✅ Real-time reporting for property teams

✅ No Collection, No Fee model

This means tenants stay informed and in control, while you see better recovery rates and fewer escalations.

Collections Built on Care, Not Confrontation

In housing and property management, reputation is everything. A single poor experience with a collection agency can damage trust, not just with tenants, but with your wider community.

At Lawton Hathaway, we believe debt recovery is an extension of your brand. That’s why we treat every interaction, whether digital or direct, with:

• Respect

• Transparency

• Regulatory compliance

• Emotional intelligence

We aim to resolve arrears while protecting tenancies, minimising risk, and supporting long-term housing sustainability.

Aligning With Your Values and Regulatory Obligations

As an FCA-regulated firm, we operate with the highest compliance standards, supporting fair treatment, affordability, and ethical decision-making across the board.

However, we do more than just tick regulatory boxes.

Whether you’re managing private rentals, housing associations, or mixed-use developments, our methods align with:

• The FCA’s Consumer Duty

• Housing Ombudsman best practices

• ESG and social impact considerations

Technology That Works For Everyone

Our debt collections platform gives customers the tools to engage constructively:

• 📊 Real-time portal 

• 📱 24/7 payment & communication access 

• 🔄 Structured repayment plans to reduce arrears risk

We collect debt, sure -  but never at the cost of relationships.

It IS most certainly possible to operate ethically, efficiently, and professionally.

Ready to Rethink Property Debt Collection?

If you’re in property (NOT enforced evictions!) and are looking for a smarter, more respectful approach to debt recovery, let’s talk.

Lawton Hathaway combines technology, empathy, and expertise to deliver results that protect your reputation as well as your revenue.

👉 Contact us to learn more.