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Whilst we appreciate that our service may have come as a shock and whilst in respect of a contractual agreement we had no involvement, we are still interested in understanding your experience with us so we can continuously improve.

1. Overall, how satisfied were you with the service you received? (Solely in respect of the work Lawton Hathaway undertook)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2. Were our communications clear and easy to understand?
Always
Mostly
Sometimes
Rarely
Never
3. Did you feel you were treated fairly, respectfully and professionally?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
4. Did our representative listen to and understand your circumstances?
Yes, completely
Mostly
Partially
No
5. Were the repayment options discussed appropriate for your circumstances?
Yes
Partly
No
Not Applicable
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