We provide outsourced and white label consumer collection services for a number of major companies across the UK.

Using Lawton Hathaway has resulted in significantly improved cashflow, reduced HR/overhead costs and critically reduced bad debt write off costs. All resulting in improved profitability for our clients.

How does Consumer Collections from Lawton Hathaway work?

  • Dedicated account managers.
  • Outstanding customer service maintaining your standards throughout the customer journey.
  • Industry specific contact strategies.
  • Industry specific product knowledge, resulting in reduced queries.
  • Treating Customers Fairly is at the heart of our business. We work with your customers to ensure the best outcome.
  • Shared best practice.

We have a wide range of industry specific knowledge in consumer collections and have specific technical expertise in the PPI/PBA, insurance, financial services and retail sectors.

Debt Collection Services

Our debt collection service offers firm but fair collection methods and is complimented by our cutting edge IT infrastructure to help engage the debtors in dialogue and the recovery of debt.

Debtor Trace

If your debtors have ‘gone away’, we can help trace them.

Speak to us today to see how we can help your business

Simply call us on 0161 441 0850

Send us an email