Lawton Hathaway established dynamic business process outsourcing centre directed by Daniel Hill who spotted the lack of support and solutions for organisations predominantly but not limited to the business to consumer industry. The company has a wealth of experience from its team within credit control, query management, debt recovery enviroment and has quickly established itself as one of the most efficient and effective business process outsourcers in the UK.
Our teams experience includes the setting up and management of customer services and credit control departments in various industries. Most recently our director helped set up and establish a highly successful credit control department for one of the UK’s largest financial claims companies.
We understand the pressure the credit crunch has created on the economy and have arranged our processes to be more holistic to encourage dialogue whilst still utilising traditional collection and query management methods. Our director enjoyed over 10 years of unprecedented success in credit management and customer services. As a direct result we have an enviable understanding of various industries which only goes to strengthen Lawton Hathaway’s position in the marketplace.